Return & refund policy
MC Atelier aims to guarantee your full satisfaction. If for any reason you are not satisfied with your order, you may exercise your right to return purchased products within 15 days from the date on which you received them from www.mcatelier.be.
1. GENERAL INFORMATION
For Belgium area, you can generate your return and refund within 15 days from the date of delivery of your items, and ship your return within 30 days from the creation date of the return and refund.
If you are outside the Belgium, you can generate your return and refund within 15 days from the date of delivery of your items, and ship your return within 45 days from the creation date of the return and refund. You can ship items exclusively from the country they were sent.
Return the item in its original condition: if the item you return does not match its original condition, we reserve the right to reject the refund and the item will be returned to you. If you return an item that is faulty, the shipping costs will be refunded. Items must be returned in their original packaging with the branded tags attached.
MC Atelier does not take responsibility for damage that occurs during the return process; please ensure that the goods are well protected when returned to us. It is possible to make a return and get a refund, both in the case of damaged products or if the items did not meet your needs, regardless of their quality (for example: wrong size).
Please note that we do not accept returns of worn earrings for hygienic reasons. Once the yellow sealed package is opened, the item is considered worn. This does not affect your statutory rights. MC Atelier is not able to accept responsibility for returns lost in transit and therefore we recommend all returns are sent by recorded delivery. It is advisable to obtain a proof of postage if using the Post Office.
If you have met all the conditions requested, the Vendor will refund you the price of the products purchased. You will be notified if the returned products cannot be accepted due to failure to comply with the conditions set out above. In this case, you may choose to have the products returned to you at your own expense. If you refuse this delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
We are always available to answer any question regarding your orders, returns or refunds. Send us an email at info@mcatelier.be with your doubts and questions: we will be happy to assist you.
2. HOW TO RETURN AN ITEM
We use digital return forms instead of printed forms. Simply contact us at info@mcatelier.be. We will be happy to assist you.
Ship to:
SUET CHAN
Kattendijdok Westkaai 71-703
Antwerp 2000
Belgium
The returned items must be picked up by the courier within 30 days if from Belgium or 45 days if outside Belgium from the date when you receive the confirmation email on the return case.
3. REFUND
After the Vendor has received the returned products and checked that all the requirements have been met, you will receive an email confirming acceptance. Whatever the form of payment you used (credit/debit card or cash on delivery), the refund procedure will start as soon as possible, at least within fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
The refund method will follow the payment method:
CREDIT CARD PAYMENT: The refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank. Remember that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
PAYPAL PAYMENT: The refund will be visible on your PayPal account within 14 days of receiving the email confirming the refund. Repayment to the credit card you use with your PayPal account depends on the credit card issuer.
Payment by alternative methods (e.g. Bancontact - if available): The amount will be refunded using the method offered by the specific payment method. Email us at infor@mcatelier.be for further information on specific payment methods.
You will receive your refund within 14 working days from the date your return is received at our warehouse. An email notification will be sent once your return case has been processed. For orders cancelled prior to shipment, the refund will be made within 3 working days of the acceptance of the request.
If your order has been shipped outside Belgium, the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.
4. FAULTY ITEMS
We are under a legal duty to supply Goods that are in conformity with this contract and the applicable legislation and regulations where necessary. See the terms below for a summary of your key legal rights in relation to the faulty products. Nothing in these terms will affect your legal rights:
• We would encourage you to report any faults within 24 hours of delivery (please note, if you do not report the fault within this time frame your legal rights set out below will remain unaffected).
• Up to 30 days: if your Goods are deemed to be faulty, then you can get an immediate refund.
• Up to six months: if your Goods present a fault which would have existed at the point of purchase, we will offer a replacement at our discretion. Once we have received the faulty item, we will carry out a thorough investigation and contact you with our outcome. After six months from the date of receipt, you will be obliged to provide sufficient proof that the fault would have existed at the point of purchase.
All our orders are quality controlled and checked before being dispatched. However, if an item you receive is damaged or faulty, please contact us at info@mcatelier.be. We will be happy to assist you.